Return Policy

Our return policy is straightforward. If you are not satisfied with your purchase for any reason, contact us by phone or email and we will help with the return. Some items are subject to a re-stocking fee of up to 25%. We do not provide return labels.

Time frames & refunds

If you wish to return your item after 30 days, a merchandise credit will be issued. The item must be returned in the original packaging and cannot appear used or be damaged or abused in any way in order to receive a full refund. Shipping and handling are not refundable. Items must be returned by a prepaid, insured, traceable method (for example FedEx, UPS, or USPS Priority Mail). We are unable to accept returns after 60 days.

Custom & select products

All custom items are final sale (for example badges, helmet shields, imprinted or embroidered items, and similar). Certain items are eligible for up to a 25% restocking fee, including but not limited to 5.11 Tactical products.

How to return an item

1. Send the item in its original packaging.
2. Pack the item carefully so it will not be damaged in transit. Include a copy of your invoice and the RA#.
3. Use a secure shipping method so the shipment can be tracked. We are not responsible for items lost during shipping, and cannot process your return until the item is received at our return center.

Returns mailing address

Canceling an order

If you cancel an order before receiving your merchandise, but after the order has shipped, you will be responsible for round-trip shipping costs.

Acceptance of terms

Emergency Responder Products LLC reserves the right to accept or reject any and all orders, regardless of how the order is placed. Emergency Responder Products reserves the right to update these Terms and Conditions (“TAC”) at any time without notice. The most current version of the TAC can be reviewed on the policies pages of our website.

Place of sale

Orders become valid, and the sale shall be deemed made in Old Bethpage, Nassau County, New York, subject to the terms set forth herein, when accepted by Emergency Responder Products LLC. All sales are subject to the laws of the State of New York, the United States Government, and other relevant foreign laws. The venue for all disputes shall be in the courts of New York. No change, modification, or revision of your order shall be valid unless agreed to in writing by Emergency Responder Products LLC. Any terms and conditions set forth in the buyer's purchase order shall not materially alter the terms and conditions set forth herein.

Restrictions on the sale of specific products

The United States Government restricts the sale of certain products to international destinations for which an export license must be obtained by Emergency Responder Products prior to order processing. Orders for international destinations are subject to review and will be processed in compliance with United States International Trade Regulations. All transactions are subject to screening against published Denied Parties Listings made available by the United States Government.

Emergency Responder Products restricts the sale of selected products such as, but not limited to, embroidered apparel, badges, nameplates, insignia, emblems, and collar pins that identify the holder or wearer as a member of any law enforcement agency. Orders for such products must be submitted on department letterhead with a copy of official identification. Please call Customer Service at 1-877-572-9592 for more details. When you order products subject to legal restrictions, you warrant that you are authorized to make such a purchase and are in compliance with all applicable local, state, and federal laws. As a safeguard we may verify employment for such orders. We apologize for any inconvenience this may cause.

Restriction on purchase or possession of body armor

It is generally against Federal law for a person convicted of a violent felony to purchase or possess body armor. Various states also restrict purchase or possession by persons convicted of certain felonies, other crimes of violence, or drug crimes. By purchasing body armor from Emergency Responder Products, you acknowledge and certify that (i) you have no felony convictions, (ii) you have not been convicted of any other crime that would restrict your ability to purchase or possess body armor under Federal or State law, (iii) you do not intend to use the body armor for any criminal purpose, and (iv) you are over 18 years old. Emergency Responder Products reserves the right to refuse to sell body armor to any person. The sale of body armor to residents of Connecticut is restricted to in-person sales, unless the sale is made to certain law enforcement or military personnel.

Links to third-party websites

As a convenience, this website may contain links to third-party websites that are not owned, operated, or controlled by Emergency Responder Products. Including these links does not constitute an endorsement or approval. Emergency Responder Products shall not be liable for any loss or damage resulting from your use of any third-party linked website or from any information, products, or services made available on such sites. Emergency Responder Products makes no representations or warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, regarding any third-party linked website. By clicking a link to another website you will leave this site.

Pricing on the website

Although every effort is made to keep our website error-free, occasionally a mistake will occur. In the event of an error, we reserve the right to correct the error.

Questions

877-572-9592 or email customerservice@911erp.com.